What is a performance target?Ī target is defined as (from ): A person, object, or place selected as the aim of an attack. Because others have achieved that level of performance, it’s easier to conceive that you can too. They are levels of performance that another organisation has achieved for that same performance measure you’re interested in.īenchmarks from organisations that represent world’s best practice or industry best practice can become targets that you use for your performance measures. Verb: Evaluate or check (something) by comparison with a standard: “we are benchmarking our performance against external criteria”.īenchmarks in performance measurement typically come from outside your organisation. Noun: A standard or point of reference against which things may be compared or assessed.
What is a performance benchmark?ĭ defines ‘benchmark’ as both a noun and a verb, and both are useful for understanding how this term applies to performance measurement: A single value of your performance measure is not enough to act as your baseline, because you’ll end up mistaking the routine variation in your measure for change. In an XmR chart, your baseline is the Central Line. The definition of ‘baseline’ is provided by as: A minimum or starting point used for comparisons.Ī baseline for your performance measure is the average level of performance that you are currently at, and that you will compare future performance levels with to test if performance is really changing. It’s important to do that discerning and prevent time-wasting debates and misinterpretation that get in the way of performance improvement. People use them interchangably, and often can’t provide a definitive definition for each to discern one from another. Some of the most used terms that describe levels of performance are: So, exactly what are benchmarks, baselines, targets and standards?Īn area of confusion that comes up regularly in my workshops and consulting is the array of words we use to describe two very simple statements about performance: current performance and desired performance. In performance improvement, a few important terms are often confused or misused. What Are Benchmarks, Baselines, Targets And Standards? Octoby Stacey Barr | Last modified: September 5, 2018
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